Senior Manager Global Key Accounts

Global Key Account Management  

Create and execute global business development plan and account strategy for assigned or new key accounts  

Develop and maintain close relationships with key stake holders of key accounts globally  

Be responsible to obtain own business as well as globally in coordination with assigned account managers within the organisation 

Work actively on rate inquiries from spot business to global tender/RFQ;from preparation to submission  

Conduct research on all target account to ensure they fit into the business model 

Prepare, manage and lead business reviews, establish a quarterly review cycle  

Visit customers and SeaLead organization globally to develop accounts and prepare comprehensive reports afterwards  

Maintain and update the Customer Relationship Management tool (Zoho) 

Contact information 

Sales activities, meeting updates, etc. 

Business opportunities, deals  

Monthly internal reporting on developments for each account 

Prepare SOP’s and communication for all assigned accounts 

Engage and work closely with Trade team to close opportunities 

Monitor accounts for timely payments and assist with collections on past due invoices 

Set up internal reports to monitor performance in meeting critical milestones 

Assign a corrective action to issues/complaints and follow-up on effectiveness to ensure client satisfaction with the resolution, e.g.  

Define Objective and Goals 

Market/Trade and Client Research 

Detailed Itinerary 

Logistical Planning (flights, accommodation, etc. 

Prepare Sales Material incl. presentations 

Evaluate goals were met and follow up with clients and within our organization 

Ensure all company policies and regulatory requirements are adhered to 

Bachelor’s degree in business/Shipping/Logistics or matching job experience. 

At least 5 years’ experience as a Key Account Managerin the Shipping environment, preferablyin a regional or global Role 

Experience in dealing with multinational/Fortune 500 customers 

Well versed in operational ocean freight experienced  

Experience in working with a CRM tool 

Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.