Senior Executive - Business Process Management

Job title

Business Process team

Grade

Department

Business Process Management

Direct reports

NA

Reporting to

Assistant General Manager

Dotted line reporting

NA

Job purpose

•        The Business Process team will support and coordinate global process improvements and training initiatives across the organization. In this role, you will oversee the implementation of standardized processes and play a key role in the rollout of training programs to support adoption and compliance on a global scale. You will also assist the Head of Business Process Management in driving performance management by tracking KPIs, supporting data-driven reviews, and identifying opportunities for operational excellence.

Main tasks and responsibilities

Key Responsibilities:

Training Rollout Coordination

·       Coordinate global training rollouts for onboarding new agents and refresher training.

·       Support in maintaining training materials with process changes.

·       Schedule and monitor training delivery across regions, ensuring participation and compliance.

·       Collect feedback and support continuous improvement of training content and delivery methods.

Performance Management Support

·       Assist the Head of BPM in managing performance frameworks related to business processes.

·       Collect, analyze, and report on key performance indicators to identify trends and gaps.

·       Support preparation of performance reviews, dashboards, and executive reporting materials.

·       Contribute to initiatives aimed at improving process adoption, consistency, and effectiveness.

Team Collaboration & Communication

·       Act as the liaison between process owners, regional leads, and training teams to ensure alignment.

·       Support change management efforts by reinforcing messaging and process clarity at the team level.

Key interactions (Internal | External)

External: Customers

Internal: | Commercial | Operations | Equipment Control | Sales | Finance | IT

Education requirements

Bachelor level education, operation or related fields , MS Office - Excel)

Language requirements

English – Fluent (required)

Background and experience

Competencies and skills

·       2–4 years of experience in business process improvement, training coordination, or operations support

·       Knowledge of Shipping is required

·       Knowledge in Process Improvement would be an advantage

·       Knowledge of SAP capabilities would be an advantage.

·       Time management and organizational skills

·       Strong understanding of process mapping tools

·       Good communication and stakeholder management skills to collaborate

·       Ability to train others

·       Good excel skills