Senior Executive - Import Documentation

Department:

Import Documentation

Grade: D

Reporting to:

Branch Manager - SeaLead Gandhidham

Direct reports:

None

Job purpose:

The primary role of the Import Documentation Executive is to effectively handle the front facing end to end activities of the Import Doc cycle and all the relevant interactions / correspondence with Customers/internal Stakeholders relating to Manifest queries, Invoicing, DO release, DO extension etc. This role reports into the Head, CS & Doc, India

Main tasks and responsibilities:

Enhance improved customer experience by offering accurate and prompt Import cycle-related updates / services on BL / Invoice.

Accurate invoicing capturing correct GST requirements and application of any relevant local charges / Detention tariffs within the system - automated / manual, as applicable.

Handling exception requests, managing delays by timely co-ordination with internal / external Stakeholders like Sales/Finance/Ops/Surveyor teams / load Port Offices.

Co-ordinating with Load Port Offices for timely Import BL info

Co-ordinating with Customers for correct and timely CFS / DPD nomination info

Following prescribed KYC checks and maintaining relevant data / records, as stipulated

Correct invoicing with GST info, correct detention calculation and any relevant add-ons

Follow up on uncleared Import boxes, return of empty equipment

Extension DO release after collection of charges

Damage Charges collection before offload at Empty yard

Adoption of new process/tools/roll outs and contribution/feedback towards systems improvements to enhance efficiency and productivity.

Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines.

Key interactions (Internal | External):

External: Customers | Surveyors | Empty Depot

Internal: Operations-Sales-Finance-CS Management | Agency Offices

Education requirements:

Language requirements:

HSC minimum

English – Fluent (required) ; Hindi / Marathi (spoken skills preferred)

Background and experience:

Competencies and skills:

Minimum 3\7+ years’ experience in the Container Shipping industry

Import Shipping Processes and Documentation working knowledge, is a must.

MS Office Applications esp Excel

Basic knowledge of geography and port operations

Working knowledge of ODeX or similar Manifest Application, preferred

Good communication, written and verbal.

Pleasant, patient listening skills

Team Player, strong interpersonal skills.

Customer Orientated

Attention to detail, error free working.

Work well under pressure in a fast-paced and professional environment.

Flexible, willing approach to adjust to new Systems / Processes, when applicable.

AUTHORISATION

Reporting manager:

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HR:

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