Job purpose:
· Responsible for supporting the Manager Trade Support-Documentation/Claims/Compliance on all processes and procedures related, Liaison and organising pending claims file as support to claims management, Understand and Adhere to all compliance requirements related to documentation and regulatory pricing processes, Support Manager of Claims/Compliance in enforcing adherence of all SOPs, Processes and Compliance matters, Support liaison on all documentation process requirements.
Main tasks and responsibilities:
· Support to the Manager on all procedures and processes.
· Understand and support liaison of Company cargo handling and documentation Policy roll out and adherence.
· Communicate Industry practices and compliance liaison and communication with agents.
· Support Manager Documentation/Claims/Compliance and issue advisory to global agency on countries rules and regulation.
· Support agencies on documentation requirements and BL related matters.
· Legal background
Key interactions (Internal | External):
External: Agents | Own offices
Internal: Service Managers | Trade Management | Operations/Network Management | HR & Admin
Education requirements:
Language requirements:
Diploma/ Bachelor’s degree or equivalent.
English – Fluent (required)
Background and experience:
Competencies and skills:
· Minimum 1 - 3 years of maritime experience, preferably within container shipping with main liners or feeder operators.
· Knowledge and understanding of shipping processes and procedures.
· Essential to know shipping claims and compliance matters.
· Good computer skills (shipping software, MS Office - Excel). Knowledge of Shipping and Claims procedures.
· Ability to plan and execute; multi-task.
· Capable of handling various SOPs, procedures and systems, and handle large volume of work
· Analytical, numerical and problem-solving skills when under pressure and tight work deadlines
· Self-driven, results-oriented and Team Player.
