CRM (Customer Relationship Management) and SAP activity · Superuser for global CRM · Trainer/Tester for CRM system. Provide training to new agents (new countries) · Best Practice sharing · Have an “Continuous Improvement” mindset to drive efficiency, data quality/integrity, data maintenance/clean up · Monitor data integrity and drive improvements, data maintenance/clean-up · Work closely with Sales Performance Management Sales Support · Support sales activities, like e.g. co-ordinate quotation from Trade to external customer timely · Support all “post sales related activity” · Acting as Global account sales support PIC · Rates filing into SAP · Resolve and support operation system issues · Global superuser for Quotation/Agreement module in SAP · Trainer/Tester for SAP system. · Assist with preparation of material needed for customer and internal meetings · Support sales activities between customers and agents · Support meeting plans and trade shows by identifying, coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists. · Projects (Global impact) Customer Service · Acting as Voice of Customers (VOC) and feedback to respective functions (e.g. product transit time, transshipment cargo, cargo long stay at Transshipment Hub) · Point of contact to Global Customer with regards to all post sales/Customer Service-related activity · Provide performance report/dashboard as per customer service level agreement · Acting as “control tower” o/b of POL/POD, present to customer, share root cause as well as present sustainable resolution · Customer Onboarding and Customer Retention Ambassador · Analyze customer commitment and follow up to closing volume gaps · Provide recommendation/guideline (handling booking, documentation, product/service level, invoice dispute, etc.) to sustain/enhance customer experience with SeaLead · Well verse with the shipping cycle business handling and offer professional handling/resolution to internal or external stakeholders | 
